Job Overview and Offer Details

The Intake Specialist (Client Service Sales) is a remote, full-time opportunity with a competitive salary range of $14 to $16 per hour. This role offers great medical benefits, paid time off, and a retirement plan with profit sharing. The job is designed for those with strong customer service and sales skills, ready to make a positive impact for others each workday.

Candidates should have call center or customer service experience, be comfortable working independently, and have proficiency with computer applications. The position suits individuals looking for fulfilling, challenging, and rewarding work from home, with robust support from the employer.

Successful applicants enjoy the flexibility of working remotely, provided they meet specific home office technology requirements. This includes a suitable computer (no Macs or tablets), high-speed internet, a private workspace, and reliable telephone access. The position welcomes both full-time and part-time candidates who are detail-oriented and reliable.

Additional perks include paid holidays, a wellness program, and being part of a highly collaborative, professional team. The chance to advance in a stable, mission-driven law firm makes this a strong career choice for motivated candidates.

Daily Responsibilities and Work Routine

As an Intake Specialist, you’ll handle 150-200 client calls daily in a call center-style environment. Your goal is to effectively screen and enroll new clients for Social Security Disability (SSD) and Social Security Income (SSI) casework.

You will guide applicants through initial screenings, determine eligibility, and help complete Social Security applications. Detailed record-keeping and maintaining confidentiality are key aspects of the position.

Consistent performance is expected, with targets such as signing up four new cases per day and maintaining a minimum 90% call quality score. Occupancy and adherence metrics are also tracked routinely.

The role values proactive client engagement, so building and maintaining client confidence through every interaction is a must. You’ll be the reassuring voice connecting clients to much-needed legal help.

Notable Advantages of the Role

This job stands out for its competitive pay and substantial benefits package, including employer contributions to your retirement fund. The full-time arrangement also provides reliable paid holidays and medical coverage.

There’s a true sense of purpose in helping individuals facing serious challenges secure financial assistance. The environment is rewarding for those who thrive on problem-solving and building trust with clients.

Potential Drawbacks to Consider

The fast-paced nature requires handling a high call volume each day, which may be demanding for those new to call centers. There are specific technology and home office requirements for remote work.

Additionally, success hinges on consistently meeting performance targets and maintaining attention to detail, which may not suit everyone.

Final Verdict: Is This Job Right For You?

If you have strong people skills, a detail-oriented mindset, and can thrive in a remote environment, this role offers growth and satisfaction. The Intake Specialist position is ideal for candidates seeking a stable, mission-driven employer with a positive team atmosphere.

Those who enjoy meaningful work and have the discipline for a structured, home-based job will find this opportunity rewarding both professionally and personally.